Terms, Privacy and Agreements.
The documents behind RunPractice, for practices, for patients and for everyone who visits. Each one opens with a short summary.
How they fit together
- Your practice decides how patient information is used. RunPractice processes it on the practice’s behalf.
- For practices that HIPAA applies to, our Business Associate Agreement governs protected health information. The Data Processing Addendum covers other personal data.
- Patients’ care, fees and appointments follow their own practice’s policies.
- Every document opens with a short version in plain language. The full text is what applies.
- How we protect information is described on our Security and Privacy page.
For practices
The agreement with RunPractice and the HIPAA and data-processing terms that come with it.
Terms of Service
What we provide, what your practice is responsible for, fees and the 30-day guarantee, and how either of us can end the agreement.
PracticesBusiness Associate Agreement
The HIPAA agreement for practices: how RunPractice may use protected health information, how we safeguard it, and how we report incidents.
PracticesData Processing Addendum
Our service-provider and processor commitments for personal data outside the BAA, under state privacy and consumer health data laws.
PracticesSubprocessors
The service providers that process customer data for us, what each one does, and where patient data is kept.
For patients
For people who book, message, pay or meet their practice through RunPractice.
For everyone
How we handle information, what our sites store, and the rules for using RunPractice.
Privacy Policy
What we collect, why, who we share it with, and the choices you have. Patients: your practice controls your records.
EveryoneAcceptable Use Policy
The rules for AI, patient messages, marketing, data and security that keep patients safe and the platform trustworthy.
EveryoneCookie Policy
What our sites store in your browser, the content they load from other services, and how to control it.
Need a signed copy or a security review?
Email [email protected] for a countersigned Business Associate Agreement, our security information, or any question about these documents.