Frequently asked questions
Answers about the platform, the AI employees, security, and working with us. 45 questions across 9 topics.
Platform
Do I keep my EHR?
Yes. RunPractice works with supported EHRs.
What is included?
Scheduling, patient portal, telehealth, payments, reminders, admin portal, and all AI agents.
How fast is setup?
Core setup can be completed within hours, depending on your systems.
Can my team step in?
Yes. Your team can see every interaction and take over at any time.
How is information protected?
With encryption, access controls, activity logs, patient verification, and separate practice data.
How does the guarantee work?
Request a refund within the first 30 days, subject to the guarantee terms.
Does AI make clinical decisions?
No. AI supports your team. Practitioners make every clinical decision.
Telehealth
How do patients access their virtual visit?
Through the appointment workflow or patient portal.
Can patients complete forms before the visit?
Yes, through the patient portal.
Can RunPractice collect payment?
Yes, through your connected Stripe account.
Can the AI Scribe document telehealth visits?
Yes, with patient consent and practitioner review.
Where does approved documentation go?
To RunPractice, the connected EHR, or patient portal.
Does AI make clinical decisions?
No. Practitioners make every clinical decision.
Patient Portal
What can patients access?
Appointments, forms, approved records, plans, instructions, payments, and outstanding actions.
Can patients manage their appointments?
Yes. Patients can schedule, reschedule, or cancel within your practice rules.
What happens when a patient asks a clinical question?
The question is sent to your team. RunPractice does not make clinical decisions.
AI Scribe
Is patient consent required?
Yes. The AI Scribe Agent obtains patient consent before recording begins. If consent is not provided, the session is not recorded.
Does it make clinical decisions?
No. The AI Scribe Agent organizes information captured during the conversation. Clinical judgment and final approval remain with the physician.
Where does approved documentation go?
Approved documentation can be sent to the RunPractice admin portal, connected EHR, or patient portal. Each recipient receives the appropriate approved version.
How is patient information protected?
RunPractice uses healthcare-grade safeguards, including encryption in transit and at rest, access controls, logging, and practice-level data separation.
AI Follow-Up
What can RunPractice follow up on?
Labs, medications, supplements, forms, documents, care instructions, and appointments.
What happens when a patient reports a concern?
The response is recorded and sent to the right team member.
Can it book the next appointment?
Yes. It can check availability and book the visit.
Does it make clinical decisions?
No. All clinical decisions remain with your team.
AI Recall
How does RunPractice know who is due?
It uses your recall rules, return dates, lab schedules, treatment plans, and appointment history.
Which patients can it contact?
Patients who are due, overdue, inactive, or need to reschedule.
Does my practice control the outreach?
Yes. You control who is contacted, when, how often, and when outreach stops.
Can it book the next appointment?
Yes. RunPractice checks availability, books the visit, and sends confirmation.
What happens with clinical questions?
They are sent to your team with the conversation context. RunPractice does not provide clinical advice.
Practice Assistant
What information can it review?
Visits, lab results, medications, plans, follow-up, and other patient records.
Does it make clinical decisions?
No. RunPractice organizes information and prepares drafts. The practitioner makes every clinical decision.
Can it prepare documentation?
Yes. It can prepare summaries, notes, and follow-up actions for review.
When does it update the patient record?
Only after practitioner approval. Approved information can be added to RunPractice, the connected EHR, and the patient portal.
Full-Service
How is Full-Service different from the RunPractice platform?
The platform provides digital infrastructure and AI. Full-Service adds marketing, website development, and management of agreed services.
Do we need every service?
No. We agree on the services you need and what your team will handle.
Do we need to replace our EHR?
Not necessarily. We confirm whether your EHR is supported before implementation.
Does the AI make medical decisions?
No. AI handles approved information and routine tasks. Your practitioners make every clinical decision.
How quickly can we get started?
Timing depends on your services and systems. We agree on the launch plan upfront.
How much does Full-Service cost?
Pricing is custom, with services, deliverables, and costs defined before you commit.
Pricing
What is the difference between the two options?
Platform provides the digital infrastructure and AI workforce. Full-Service includes the platform plus agreed marketing, website development, and ongoing management.
Is managed marketing included in the $399 plan?
No. Managed marketing is part of a separate Full-Service engagement.
Does Full-Service include every listed service?
Your engagement is tailored to your needs. We agree on the services, deliverables, and responsibilities before work begins.
How is Full-Service priced?
Pricing depends on the selected services and scope of ongoing work. Your proposal defines the costs upfront.
Do I need to replace my EHR?
Not necessarily. RunPractice works with supported EHRs, and we confirm compatibility before implementation.
Does AI make clinical decisions?
No. AI supports your team. Practitioners make every clinical decision.
Still have questions?
See how RunPractice fits your practice.