Running a practice, written down.
Notes from independent practices on AI at the front desk, documentation, follow-up, membership economics and consent. Practical, short, and written by people who run clinics.
What an AI receptionist does all day (and what it never does)
The job is not “answer the phone.” It is a hundred small decisions about who needs what, and when to hand it to a person.
Confirmations beat reminders
Why a text that waits for a reply, with a call behind it, does more for the schedule than any number of reminders.
AI at workThe visit note, written while you listen
How an AI scribe fits a functional medicine or longevity visit: consent first, a structured draft second, and a practitioner’s signature always last.
Practice growthDirect primary care: the membership math, and the admin that eats it
How a DPC practice keeps its panel, its margins and its promise of access, and where the hours actually go.
Patient experienceFollow-up is part of the visit
Closing the loop after a hormone or metabolic panel: results explained in plain language, a check-in that reads replies, and a clinician in the loop the moment something changes.
Privacy & consentBefore the first AI call: what patients should know, and what consent should say
A practical consent checklist for practices bringing AI into patient communication: what to disclose, what to log, and what a patient can always choose.
No articles in this category yet.
One article a fortnight. No noise.
What we learn running clinics with AI employees, in your inbox. Unsubscribe with one click.
You’re on the list. First one lands in a fortnight.
We never share your email. Practice, not patient, addresses please. See our Privacy Policy.
See it in your practice
A 30-minute walkthrough with a real schedule and a real inbox.