Straight answers.
No sales pitch.

Three tiers. Starter at $1,400/mo, Growth at $3,200/mo, Full Stack at $4,800/mo. Each has a one-time setup fee ($4,500–$8,500). Annual billing saves 15%. Every module is also available a la carte. See full pricing.

All plans require a 3-month minimum retainer. SEO and content need time to index. AI phone and automations need time to calibrate. After 3 months, you continue month-to-month or switch tiers. No long-term lock-in.

Yes. Every module is available a la carte. Most practices start with Starter and add the AI Phone Receptionist once they see the first results. Bundle pricing applies when you combine two or more services.

Yes. Starter: $4,500. Growth: $6,500. Full Stack: $8,500. This covers our in-person clinic visit, Brain document build, system deployment, and initial content creation. It's a one-time investment — not recurring.

Because we built the infrastructure once and deploy it across every layer. A typical practice spends $7,000–$11,200/mo across a marketing agency, phone service, engagement platform, scribe tool, and front desk staff. Our Full Stack replaces all of that for $4,800/mo — fully integrated, HIPAA compliant, one team. See the comparison.

Starter and Growth tiers typically go live within 3–4 weeks. Full Stack implementation takes 4–6 weeks depending on your existing systems and EHR integrations. We handle everything — you just show up for two onboarding calls.

Yes. Every engagement starts with a physical clinic visit. We walk every room, watch how your front desk handles calls, see where patients sit and wait, and identify exactly where friction lives in your workflow. Most agencies build from a brief. We build from observation. See our full process.

Minimal. Two onboarding calls (30 minutes each). One clinic visit where we observe — you just practice medicine. After that, you approve content in 30 seconds via a simple portal. No line-by-line email chains. Tap approve. Done.

The Brain is the central knowledge system we build before anything goes live. It contains every service, communication rule, and voice guideline for your practice. This is what ensures your AI phone agent, emails, blog posts, and social media all sound like the same practice — not a generic template.

We integrate with most major EHR systems for scheduling, patient intake, and data flow. During onboarding, we map your existing tech stack and build the connections. If your EHR doesn't support direct integration, we build workarounds that maintain full automation.

Yes. Every component of the stack — phone calls, email communications, in-clinic tools, and data storage — is built with HIPAA compliance as a baseline. A Business Associate Agreement (BAA) is included with every engagement. Read our HIPAA notice.

Yes. A Business Associate Agreement is standard with every RunPractice engagement. We sign it before any patient data enters our systems. No exceptions.

All data is encrypted at rest and in transit. We use HIPAA-compliant infrastructure across every layer — phone recordings, email communications, in-clinic data, and analytics. Access is role-based and audited. We do not sell, share, or use patient data for any purpose outside your practice's operations.

Yes, with proper disclosure. All AI phone interactions are recorded for quality assurance and compliance. Callers are informed at the start of each call. Recordings are stored on HIPAA-compliant infrastructure and accessible only to authorized personnel.

We specialize in cash-pay and private-pay practices: dermatology, med spas, plastic surgery, functional medicine, cosmetic dentistry, ophthalmology, orthopedic surgery, OB/GYN, concierge/DPC, psychiatry, and pain management. We do not work with high-volume insurance-dependent practices.

A 24/7 AI voice agent answers your practice's phone line. It books appointments, reschedules, cancels, answers common questions, and routes urgent calls — all trained on your Brain document so it sounds like your practice. No hold music. No missed calls. No human needed.

We create an AI-generated video avatar trained on your brand voice and visual identity. Scripts are written, videos produced, captions added, and posts scheduled — all automatically. You can also choose real videographer content instead. Either way, you approve everything with a single tap.

AI phone and lead capture show results immediately — captured leads, booked appointments, reduced missed calls. SEO and content take 60–90 days to gain meaningful traction. That's why we require a 3-month minimum. By month 3, the full system is compounding.

Booked appointments. No-show rate. Cost per acquisition. Patient lifetime value. Staff hours saved. We do not report on impressions, reach, engagement rates, or any vanity metric that doesn't connect to revenue or operations.

Google PPC is available as an add-on, not included in the standard tiers. We build targeted campaigns for high-intent patients actively searching for care in your area. Every dollar is tracked to booked appointments — not impressions or clicks.

Yes. All creative assets, website files, content, patient data, and contact lists belong to you. If you ever leave, everything transfers. We don't hold your practice hostage.

After the 3-month minimum, you can cancel with 30 days' notice. We transfer all assets — website files, content, contact lists, Brain document, phone number — to you or your next provider. Clean handoff. No hostage negotiations.

Yes. You can upgrade at any time — the new rate starts on your next billing cycle. Downgrades take effect after your current commitment period ends.

You do. The phone number is registered to your practice. If you leave, it transfers with you. Same goes for every digital asset we create on your behalf.