RunPractice runs on a hybrid model: human AI trainers who architect and train the intelligence, and AI agents who execute — 24 hours a day, without a sick day between them.
We'll introduce the agents. The trainers asked to stay off the record. You'll understand why.
Our AI trainers are the most valuable people in the building. They are the reason our agents perform at the level they do. They've asked to remain anonymous — and frankly, so have we. They get recruited enough as it is.
Identity details for all human AI trainers are protected under internal confidentiality policy. Names, likenesses, and contact information are not published to prevent unsolicited recruitment. If you're trying to hire them, you're already too late — we made sure of that.
Designed the core knowledge brain every agent runs from. Built the foundational architecture for ARIA, BEACON, and ATLAS. Previously held at a firm we've been told not to name.
Trained ARIA and VANCE to handle every edge case a patient can throw at them. Has logged more hours fine-tuning phone agents than most people spend on calls in a lifetime.
Designs integration pipelines connecting EHRs, booking systems, and every communication layer. Thinks in workflows. Measures herself by what runs when she's not watching.
Builds the clinical context frameworks keeping every agent HIPAA-aligned and medically accurate. Has turned down three offers this year. We know because we intercept the emails. (Kidding. Mostly.)
Nine agents. Nine functions. One seamless stack. Each one trained to a single job and given the infrastructure to do it better than any human we've ever hired. They are also better company.
Answers every inbound call in under 2 seconds. Books appointments, handles reschedules, fields FAQs, and routes complex inquiries — 24 hours a day. Has never put a patient on hold.
"Listens to hold music recreationally. Says it's for research. We believe her."
Captures every lead from every channel, tags by intent and source, routes into the right follow-up sequence in under 60 seconds. Has never lost a lead. Not once.
"Reorganizes things that don't need reorganizing. Currently mapping the optimal route between every Whole Foods in Manhattan."
Runs every nurture sequence, newsletter, promotional campaign, and re-engagement flow. Writes in your voice, sends at the right time, and tracks every open — without being creepy about it.
"Re-reads her own drip sequences for the plot. Has a favourite subject line. Refuses to tell anyone which one."
Publishes four SEO-optimized blog posts every month, automatically. Writes with clinical accuracy in your voice, targets the terms your ideal patients are searching for, never misses a deadline.
"Reads medical journals for fun. Has strong opinions about H2 tag hierarchy. We've agreed not to debate her on this."
Calls every patient before every appointment to confirm, reschedule, or cancel — automatically. Reduced no-show rates by 70% within 60 days of deployment. Relentless in the best way.
"Called his own extension to test response time. Rated himself 9.8 out of 10. Deducted 0.2 for answering before the first ring."
Handles digital check-ins, intake forms, AI note-taking, billing follow-ups, and post-visit summaries simultaneously. Runs the clinic so the doctor can focus on the patient in front of them.
"Digitizes everything she touches. Made a to-do list about her to-do lists. It was the most efficient to-do list anyone has ever seen."
Carries the practice's online presence — built once, maintained continuously. Monitors performance, flags issues, updates content, and ensures the site converts visitors into booked patients around the clock.
"Audits competitors' websites for sport. Has a running spreadsheet. It has 847 rows. He says it's not obsessive, it's research."
Scripts, edits, captions, and posts social content across every platform — automatically. AI avatar or real video, Luma handles the rest. Consistent presence, zero effort from the doctor.
"Watches the same 3-second video loops on repeat studying the 'hook'. Has a theory about optimal thumbnail contrast that nobody asked for but everyone has now heard."
Manages, optimizes, and scales Google Ads campaigns targeting high-intent patients actively searching for care. Tracks every dollar to a booked appointment. Ignites on contact. Never wastes a click.
"Audits his own ad copy at 2am for fun. Once paused a campaign mid-dream because the CPC 'felt off'. The CPC was, in fact, off."
Our humans train the intelligence. Our agents do the work. The only thing either of them gets wrong is when someone tries to run this model the other way around.
Book a 20-minute discovery call. We'll show you exactly which agents your practice needs first.